Delivery across the EU and United Kingdom
Support

Frequently asked questions

Shipping, lab reports, testing and returns — the things customers ask before their first order.

Availability varies by country and can change with local regulation. Please check our Country Availability page and confirm the current legal position where you live before ordering.

Every batch is sent to an independent, accredited laboratory for alkaloid, heavy metal and microbiological analysis before it is approved for sale. See our Testing Methodology.

Enter the batch number printed on your label into our Batch Search tool.

Yes. Every order is shipped in plain, unmarked packaging with no product name or branding visible on the outside.

See our Shipping page for current estimated delivery windows by country.

See our Returns page for the full policy and how to start a return.

Yes — see our Wholesale page to enquire.

Still have a question?

Our support team is glad to help.

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